Technical Support

No matter what your problem, our support team is here to help. They can help with the following:

• Problems you may encounter when using the software
• Basic help understanding blueKiwi features

We have a dedicated web site where you can consult your questions and know the status of any issue you have brought to our attention.

If you have a question, need some advice, feel free to ask us.

Unfortunately, our team cannot do everything. For instance, they will not be able to help you with requests for enhancements, custom developments, integrated third-party software, or training. However, they will be more than glad to direct you to somebody who can.

Support Hours

For our European customers, business hours are defined as 9:00 AM to 6:00 PM Central European Time, Monday through Friday. Support is not available during the following International holidays:

• New Year’s Day
• Memorial Day
• Labor Day
• Christmas Day

Support is also unavailable on different public holidays depending on your country. Please contact us for more details.

Support Levels

Maintenance

Our offer is a Software as a Service (SaaS) solution and our maintenance policy is part of our license agreement with customers.

In general, maintenance fixes can be released as required. In general, these maintenance updates are transparent for the users of our software.

We generally perform main software upgrades outside of regular business hours to ensure minimal inconvenience for our customers. You will be informed of these releases beforehand.