Careers

French version

We sell software that helps companies be more social, collaborative, and transparent. So it's no surprise that our company culture is a perfect reflection of those values — we're passionate about ideas, enjoy working together to solve problems and are open about who we are and where we're going. Besides our great company culture, there are other reasons to work at bluekiwi:

• Be part of a leading company, in a high-growth industry. Social software is a rapidly growing and dynamic market, and bluekiwi is leading the way. It might be "lonely at the top," but that's a risk we're willing to take.
• Make a direct impact on success. At bluekiwi, in whatever role you are in, you'll have the opportunity to really make a difference in the direction of the company. Whether it's helping expand into new markets or improving our existing customer experience, you'll be able to trace your contributions.
• Have confidence in the leadership. In such a fast-changing environment, it's important to trust the ones leading you into the new frontier. At bluekiwi, our management team has decades of experience in relevant industries, with a long record of success and achievement.
• Golden treatment. We take care of our employees. We make decisions that include and benefit everyone, from the flexible work schedule to the fresh espresso in the office kitchen. You can even choose a Mac or iPhone as your standard "corporate issue" equipment.

Open positions

Please send a cover letter and resume describing your interest in working with us to jobs@bluekiwi-software.com

• Professional Services consultant / project manager

  blueKiwi is looking for a Professional Services consultant / project manager.

  The Professionnal Services team is dedicated to ensuring that clients get the most value of their blueKiwi investment to ensure highest satisfaction and renewal of their subsciptions.

  As part of the PS team, you will be in charge of deploying blueKiwi solutions in large accounts in France and Europe and you will be the ambassador of blueKiwi in these accounts. Your role will consist in working side by side with clients to successfully deploy their Social Business projects based on our solutions and methodologies. You will assist them in efficienty deploy, manage and animate communities both internal and external. Tasks will also include project design and preparation, solution configuration, training, project management and reporting as well as the organization and animation of online training sessions dedicated to clients.

  You will as well take part in pre-sales activities to contribute to blueKiwi's growth and you will liaise with our R&D team to advise on future product development.

  You will report directly to the Professionnal Services Manager. You will need to be committed to working within a flexible and challenging start up environment. As a result you must be happy in an operational/hands on role.

  Skills 3 to 5 years experience, Client focus and customer oriented, Project management and consultancy experience, Excellent communication skills, Team player, Flexible, Fluency in French and English. other european language would be advantageous.

• Support & quality consultant

  blueKiwi is looking for a support & quality consultant.

  This key role has 2 dimensions :

  1) Client Support : receive client inquiries by email, phone or through our online support tool, qualify them and ensure they are properly logged in adresses by our technical team. You wil also be responsible for managing and animating our online support site directly accessible in our solutions. You will educate and train clients on using this site and you will liaise on a daily basis with our R&D team to track ticket resolution. You will update online support documentation (FAQs, support data sheets...). You will ensure that our SLA standards are consistently met. This is a key role to maintain a high level of customer satisfaction and secure clients renewal.

  2) Tests and Q&A : you will be in charge of maintaining a high level of quality of the application by designing and performing functional tests scenarios. These tests will be a key source of inputs for our product development team

  You will report directly to the Quality manager.

  Skills : Client focus and customer oriented, Excellent communication skills over the phone, Good writing skkills in French and English, Basic knowledge of technical web technologies and architectures, Flexible, Fluency in French and English. Other european language would be advantageous.